Rental management

Your portfolio manager looks after your entire property portfolio, handles all tenant correspondence, liaises directly with the Body Corporate and managing agents on your behalf, and manages insurance claims when required.

We prepare your tenant’s monthly account and invoice them for rent, utilities and any other charges due. We manage collection, monitor payments and ensure all amounts received are accurately recorded.

We handle all financial administration on your behalf, from paying utilities, levies and other authorised expenses to transferring the remaining rental funds to you. Each month, you receive a detailed statement with a clear breakdown of income, deductions and payments made.

We monitor rental payments, follow up on late or partial payments and take the necessary steps to recover outstanding amounts on your behalf. Where legal action is required, we coordinate the process in line with the lease agreement and relevant legislation.

We handle tenant-related issues as they arise, providing guidance and support on lease breaches, eviction procedures and other legal matters when necessary. We also respond to and defend Rental Housing Tribunal matters brought by tenants.

Our Maintenance Department, led by dedicated Maintenance Co-ordinators, handles tenant-reported maintenance requests and oversees repairs from instruction to completion. This includes liaising with contractors and arranging payment once the work is complete. The team also coordinates entry and exit inspections, manages snag lists and arranges deductions from the rental deposit for tenant-related damage where applicable.